Introduction
At Naaora, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, store, and protect your information when you use our e-commerce platform.
By using our services, you accept the practices described in this policy. We recommend reading this document carefully to understand how we handle your information.
Data Collected
We collect different types of information to provide our services:
- Account data: name, email, password, billing information.
- Store data: store name, products, inventory, sales.
- Usage data: interactions with the platform, pages visited, features used.
- Technical data: IP address, browser type, device, operating system.
- Communication data: support messages, feedback, communication preferences.
Use of Data
We use your data for the following purposes:
- Provide and maintain our e-commerce services.
- Process transactions and manage your account.
- Personalize your experience and offer recommendations.
- Improve our platform through usage analysis.
- Communicate with you about updates and news.
- Prevent fraud and ensure platform security.
Data Sharing
We do not sell your personal data. We may share information with:
- Service providers: payment processors, hosting, analytics.
- Legal obligations: when required by law or authorities.
- Rights protection: to protect our rights and security.
- With your consent: when you expressly authorize us.
Security
We implement technical and organizational security measures to protect your data:
- SSL/TLS encryption for all data transmissions.
- Secure storage with encryption at rest.
- Strict access controls and two-factor authentication.
- Continuous monitoring and regular security audits.
- Security training for all our personnel.
Your Rights
Under GDPR, you have the following rights over your data:
- Access: request a copy of your personal data.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of your data.
- Portability: receive your data in a structured format.
- Objection: object to processing of your data.
- Restriction: restrict processing in certain circumstances.
Contact
If you have questions about this policy or wish to exercise your rights, contact us:
- Email: privacy@naaora.com
- Address: Calle Gran Vía 123, 28013 Madrid, España
- DPO: dpo@naaora.com